![]() ![]() The steps to open an online bank account vary depending on where you choose to open an account. The take-home advice from this is: wait at least 10 days, and perhaps as long as 12-14 days, to have online access to your Suntrust account.Many financial institutions now allow new members to apply for checking, savings, and other types of accounts online. Instead of a specific error message telling you to wait until your signature cards have been processed, they return what looks like a website error. ConclusionĪs frustrating and ridiculous as it seems, this appears to simply be Suntrust's standard operating procedure for new accounts. I was able to log into my Suntrust online banking account, and everything looks to be correctly configured. Tera: You will not be notified when those are received. The Online Banking is set up however you will not be able to log in until the "no debit" status is removed from your account.įree-quent Flyer: So I'm supposed to be receiving this error screen? Perhaps the text could be changed so it doesn't look like a generic error pageįree-quent Flyer: Will I be notified when you receive my signature cards? Or am I supposed to just try every day until one day it suddenly works? Tera: I'm sorry, I thought you mentioned you were just setting that up. That will be removed once we receive your signature cards.įree-quent Flyer: I am logging in using the user id and password I choseįree-quent Flyer: That brings me to this error screen You will need to log in through using the user id and password that you chose however that will not be accessible until the "no debit" status is removed from your account. Tera: Your profile has already been created. Tera: Thank you, let me pull up your profile. So that I may bring up your profile may I please have your full account or card number and the last four digits of your Social Security Number? Your browsers seem to have a bad file that is blocking the site. Are you able to use a different browser such as Internet Explorer or FireFox?įree-quent Flyer: I get an identical error in Chrome and Safari and Firefox Tera: There is something in your browser that is causing the page to do that. Tera: Are you making sure to close the browser after clearing those then open a new one?įree-quent Flyer: Yes, and I've tried private and incognito browsing as well Do you know how to clear those?įree-quent Flyer: Yes, I've already done so multiple times Tera: It sounds like your temporary internet files and cookies need to be deleted. Please try again later." This has been going on for a week or so At Step 3: Services & Agreement I just get an error page: "This service is temporarily unavailable. How may I assist you today?įree-quent Flyer: I am not able to set up my online account. ![]() I used the online banking "live chat" feature and had the following conversation with a customer service representative, "Tera:" I received my PIN number in the mail, and attempted to call into the Suntrust phone tree, but after entering my check card number and PIN was not connected to a representative.And I was unable to call into their phone system for help, because that required my PIN number, which I hadn't yet received.I was still unable to log into Suntrust's online banking.I received my Delta Skymiles World Check card. ![]()
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